Portuguese unicorn Talkdesk announces the launch of its unprecedented 100% uptime Service Level Agreement (SLA), which will enable it to be always active for its customers.

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The cloud-­based call center software provider announced that with this agreement, if a network interruption occurs, the calls remain active and supported by the various clouds distributed geographically in various parts of the world.

“At Talkdesk, we recognize that uptime is the most critical component to customer service success”

This launch marks a major step in the reliability of the platform and the evolution of the sector and is only possible through the large network of telecommunications providers around the world.

Tiago Paiva

“At Talkdesk, we recognize that uptime is the most critical component to customer service success, and we therefore offer an SLA with 100% availability – the first in our industry,” said Talkdesk CEO Tiago Paiva, in a statement.

“A 100% available SLA shows the confidence we have in the Talkdesk Enterprise Contact Center platform and solidifies our commitment to the success of our customers, ” he added.

Talkdesk is also expanding its reach with more phone numbers available for instant provisioning in more than 100 countries and 50,000 specific locations. All numbers are delivered via Voice over Internet Protocol (VoIP) and easily added through an administrator interface.

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“We do not want to be just a leader in the cloud contact center industry, we have the ambition to be at the forefront of the industry and do what has never been done,” added Paiva.

With more than 1,400 innovative, customer-centric customers such as IBM, Peloton and Stitch Fix, Talkdesk will continue to remake the contact center industry and drive the next generation of interactive customer engagement.

The company currently has offices in the US, the UK, and Portugal.

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